REFUNDS & EXCHANGE POLICY

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Eligibility for Returns

  • Items must be unused, unworn, and returned in their original condition with tags and packaging intact.
  • No makeup, hair, residue, scents, or damages (including try-on or alterations).

Return Process

  • Request a return within 14 days of shipping via our returns portal using the QR code in your package or this link.
  • Use your order number (with a #) and the email address associated with the order to access the portal.
  • Include the original invoice and return/exchange form in your package.
  • Customers are responsible for ensuring returns reach us; courier issues must be resolved directly.
  • Refunds and store credits are processed within 14 working days (may take longer during busy periods).

Return Fees

  • UK: £6.00
  • Europe: £25.00
  • USA/Canada: £35.00
  • UAE: £42.00
  • Rest of World: £52.00

Cancellations & Adjustments

  • Email customercare@wmnswear.com with your name, order number, and request within 1 hour of placing your order.
  • Requests may not be honored if the order is already with the shipment team.

Exchanges

  • Exchange for the same item in a different size by emailing customercare@wmnswear.com.
  • Additional shipping fees apply. Only one exchange is permitted per order.

Special Policies

  • Pre-Order/Made-to-Order Items: 3-6 weeks for production. Non-refundable; store credit only.
  • Faulty Items: Must be in original packaging with tags and ribbons intact.
  • Sale Items: No refunds. All sales (including pop-ups, sample sales, and Black Friday/Cyber Monday) are final.

Rejected Deliveries

  • Refused packages (e.g., unpaid taxes or failed delivery) will incur a return shipping fee, deducted from your refund or credit.

Return Refusal

  • Returns that fail to meet the above conditions will be rejected and sent back.
  • Deductions may apply for cleaning, repair, or restocking.
  • Repeated returns without valid reasons may lead to future return refusals.
  • Wardrobing evidence may result in legal action.

For detailed instructions or inquiries, please contact customercare@wmnswear.com.